...gleaning the best from the world wide web.

Getting small business owners to “think” about their business is a real challenge for several reasons. First, they are so busy “doing” it’s hard to stop and reflect. Second, they are rarely trained to think in a comprehensively analytical way and, third, most of the time it bores them. This is a great and simple [...]
I hope you are as tired and bored as I am of chasing after rainbows and false starts. DeathCare is undergoing a radical transformation. And for those of you struggling with making that move here is excellent advice: As small business owners we spend too much time: Learning to accept the fact that we need [...]

The myth of American business is the lone hero leader. The Lee Iacocca’s and Jack Welch’s who single handled rescue ailing businesses from certain disaster. Funeral directors often self identify themselves as rescuers. It turns out that this is exactly the opposite of the best way to lead people…ESPECIALLY knowledge workers like funeral directors who [...]

Family business, as we all know, has greater dynamics to deal with than non-family business. Here is an interesting video interview with the author of a new book: “Family Business on the Couch”. Some really good insights for family owned funeral homes.

We all have them. Obnoxious clients who make our lives miserable and undermine morale. Here is some great advice : Law firms have a hard-earned reputation for being really tough places to work. Today I see an increasing amount of toxicity in those firms. Over the past couple of decades, I’ve met with partners and [...]

I was taught to “praise in public and criticize in private.” Recent research and advice suggests this is the wrong advice. It shifts the burden from the team to the leader. But bear in mind that when criticizing in public you NEVER attack the person, only the behavior. If you’re like most leaders, you believe [...]

Some articles stand by themselves The genius of this simple practice becomes obvious when we consider the environments that executives (or Popes, or parents) must navigate every day: we surf a tide of emails, texts, meetings, calls, day-to-day problems, and distractions. We never find time to step back. The fallout is obvious: I’m stressed [...]

Interview questions: Everyone has them. And everyone wishes they had better ones. So I asked smart people from a variety of fields for their favorite interview question and, more importantly, why it’s their favorite and what it tells them about the candidate. 1. If we’re sitting here a year from now celebrating what a [...]
As we continue into this 21st century world things seem to be reaching a point where we are unwilling to say something won’t happen. Conversations about death and dying are becoming mainstream spontaneously. Deathcare seems oblivious to this trend. I think this is at our peril. We need to be right at the center of [...]

All firms have strategies and cultures. But sometimes the quickest and surest way to gain valuable insight into their fundamentals is by asking, “What’s the most important argument your organization is having right now?” The more polite or politically correct might prefer “strategic conversation” over “argument.” But I’ve found the more aggressive framing most [...]

Take some time to view the full video. This is really great advice View the full 4 minute video here
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